Nanorep’s digital self-service technologies add humanized automation to newly launched Bold360 platform
BOSTON, MA and NEW YORK, NY – August 3, 2017 – Progress Partners is pleased to announce that LogMeIn, Inc. (Nasdaq:LOGM) has agreed to acquire Nanorep, a chatbot-focused AI solutions company. Our team served as an advisor to LogMeIn during this transaction. Nanorep is uniquely positioned to meet the growing demand for more personalized and successful customer service solutions using Artificial Intelligence and natural language processing technologies.
“Adding to the fact that the LogMeIn team is top notch and a pleasure to work with, it’s always great to see each process we run come to a positive close,” noted Sam Thompson, senior managing director and lead on this deal. “The time, effort, and resources dedicated to our buy-side mandate produced a worthy target.”
With this transaction, and LogMeIn’s recent announcement of their new customer engagement platform, Bold360, the company is well-qualified to make highly personalized and impactful progress in the customer self-service space.
Read the entire press release here.
About LogMeIn, Inc.
LogMeIn, Inc. (NASDAQ:LOGM) simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations in North America, Europe, Asia and Australia. To learn more, visit their website: www.logmein.com.
Nanorep is an innovative provider of self service, Virtual Assistants, and smart bot solutions for customer service and ecommerce. Harnessing sophisticated White Box AI capabilities combined with patented NLP technology, Nanorep creates ready-to-use, simple-to-deploy solutions that make self-service engaging and intuitive for a conversational experience. Nanorep has been successfully implemented by over 200 companies worldwide and consistently drives self-service usage of over 90%, helping companies improve their overall customer experience for a seamless omni-channel customer journey. To learn more, visit their website: www.nanorep.com.
About Progress Partners
Progress Partners is a Boston and New York-based M&A advisory firm working with emerging technology companies within media, marketing, advertising sectors, serving SMB through Enterprise. Progress Partners works with buyers and sellers of high growth companies to complete M&A transactions, raise debt or equity capital, as well as, develop and implement strategic growth plans. The firm’s high standards of excellence, deep industry experience, extensive network, and entrepreneurial background give Progress Partners the ability to build and realize superior value for its clients. For more information, please visit: www.progresspartners.com.